Data Protection Policy

Cricworld's Privacy Policy — Your data is safe with us

Your privacy on the Cricworld platform is our top priority. This Privacy Policy clearly explains how your personal data is collected, used, stored, and protected.

Last Updated: January 1, 2026 Applicable: Worldwide

What's in This Policy

Data Collection
How We Use Your Data
Cookie Policy
Third Parties
Security
Your Rights
Child Protection
Contact
Important Notice

By registering for or using the Cricworld platform, you are considered to have accepted this Privacy Policy. We never sell your data to third parties or use it for advertising purposes without your consent.

1 What Data We Collect

Cricworld collects certain information necessary for managing your account, improving our services, and meeting legal obligations. We only collect what is genuinely needed to provide our services — nothing more.

Cricworld may collect the following types of information:

Type of Data Example Purpose of Collection
Identity Information Name, date of birth, national ID number Age Verification & KYC Completion
Contact Information Mobile number, email address Account Notifications & Support
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, and operating system Security & Fraud Prevention
Usage Data Betting history, login times, preferred sports Service Improvement & Personalization
Our Commitment

Cricworld never collects or stores your password, full bank account number, or sensitive biometric data.

2 How We Use Your Data

Cricworld uses your data for specific, transparent purposes only. Any misuse of collected data goes against our policy. Your data is not used beyond the purposes listed below:

  • For account creation, verification, and management.
  • To process deposits, withdrawals, and other transactions.
  • To personalize your live betting experience.
  • To send bonus and promotional offers (with your consent).
  • To detect fraud, money laundering, and other irregularities.
  • To meet legal obligations and report to regulatory bodies.
  • To provide customer support and resolve issues.
  • To improve platform performance and enhance the user experience.

Cricworld never sells your data to advertisers. However, in specific circumstances (such as a legal order), we may be required to share information with authorities.

3 Data Retention & Periods

Cricworld stores your data on secure servers. Retention periods depend on the type of information and applicable legal requirements.

  • Active account data: retained for as long as the account remains active.
  • Transaction & financial records: minimum 5 years (legal requirement).
  • KYC verification documents: retained for 5 years after account closure.
  • Customer support conversations: retained for 2 years.
  • Marketing preferences: retained until consent is withdrawn.

Once the designated retention period expires, Cricworld securely deletes or anonymizes your data so it may be used for statistical analysis in the future.

Storage Location

Cricworld's servers operate in compliance with international data protection standards (ISO 27001). The same level of security is maintained even when data is transferred to another country.

4 Cookie Policy

Cricworld uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cricworld uses the following types of cookies:

  • Essential cookies: Login sessions and security tokens — the site cannot function without these.
  • Performance Cookies: To analyze page load speed and crash reports in order to improve the site.
  • Functionality Cookies: To remember your language preference, theme, and other settings.
  • Analytics cookies: To understand which pages are visited most (anonymised data).

You can disable cookies from your browser settings. However, turning off essential cookies may prevent some Cricworld features from working properly.

5 Sharing Data with Third Parties

Cricworld never sells your personal data. However, in limited circumstances, information may be shared with trusted third parties:

  • Payment Processors: bKash, Nagad, Rocket — to complete transactions.
  • KYC verification provider: Identity verification and age confirmation service providers.
  • Fraud Prevention Services: To detect suspicious activity.
  • Legal authorities: Under a court order or directive from a regulatory authority.
  • Cloud service provider: For secure data storage (subject to confidentiality agreements).

All third parties are required to comply with Cricworld's privacy standards. They may not use any data received for their own purposes.

Partnership Policy

Cricworld signs a Data Processing Agreement (DPA) with every third party. Each agreement clearly specifies what data they receive, the purpose of use, and how long it is retained.

6 Security Measures

Cricworld uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, ready to respond to any threat.

  • 256-bit SSL/TLS encryption for all data transmissions.
  • AES-256 encryption for all stored data.
  • Two-factor authentication (2FA) support.
  • Automated fraud detection system.
  • Regular third-party security audits.
  • Users will be notified within 72 hours in the event of a data breach.

While Cricworld maintains the highest security standards, no system on the internet is 100% impenetrable. Keeping your password strong and keeping it private is also your own responsibility.

Suspicious Activity?

If you believe there has been unauthorized access to your Cricworld account, change your password immediately and notify our support team.

7 Your Rights

Cricworld believes you should have full control over your own data. You can exercise the following rights at any time:

Right to Access Your Data

You have the right to know what information Cricworld holds about you and to receive a copy of it.

Right to Correct Your Data

You may request corrections to inaccurate or outdated information at any time.

Right to Delete Your Data

You can request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Data Portability

You have the right to export your data in a standard, portable format.

Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time.

To exercise any of the rights above, contact Cricworld's customer support. We will respond within 30 days of receiving your request.

8 Child Protection

Cricworld strictly does not collect data from or provide services to anyone under 18. Age verification and strict measures are in place at the time of registration.

  • Age verification is mandatory at registration.
  • Additional KYC documents may be requested in suspicious cases.
  • If a minor is detected, the account is immediately closed and all associated data is deleted.
  • Parents can raise concerns regarding their child's account.
A Note for Parents

If you believe your minor child has created a Cricworld account, please contact our support team immediately. We will take prompt action.

9 Privacy Policy Updates

Cricworld may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered mobile number or email, and the update date will be shown at the top of the page.

  • Minor changes may take effect without prior notice.
  • At least 14 days' notice will be given before any major changes take effect.
  • Continued use of Cricworld after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the changes, you will have the option to close your account.
10 Get in Touch

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, contact the Cricworld support team. We are committed to responding within 30 days.

Live Chat
24/7 Support in Bengali
Response Time
Up to 30 business days

Protecting Your Privacy Cricworld's Commitment

When it comes to protecting your data at Cricworld, we don't just talk about it — we make sure of it at every step.

End-to-End Encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption. No one can access your data.

Two-Step Verification

Enable 2FA on your account for an extra layer of security. Verify every login with a mobile OTP.

Your Data Is Never Sold

Cricworld never sells your personal data to third parties. Your data is used solely to serve you.

Transparent Data Policy

What data is collected, why it is collected, and how long it is kept — everything is clearly stated. No hidden information.

International Standards

Cricworld follows ISO 27001 security standards and passes regular third-party security audits.

In Your Control

You have full control to view, correct, delete, or export your data at any time.

About the Privacy Policy Frequently Asked Questions

No, Cricworld never sells your personal data to third parties. Your information is used solely to provide our services, process transactions, and meet legal obligations.

Certain data (such as transaction records and KYC documents) must be retained for 5 years after account closure for legal reasons. Once the retention period ends, all data is securely deleted.

Yes, but only with your consent. During registration, you can choose whether or not to opt in to marketing communications. You can withdraw this consent at any time from your account settings.

Cricworld data is stored on ISO 27001 certified cloud servers. When data is transferred across countries, the same security standards apply, and a Data Processing Agreement (DPA) is in place with every server provider.

Yes. In the event of a data breach, Cricworld will notify affected users via their registered mobile number or email within 72 hours and provide guidance on the necessary steps to protect their account.

Your Data at Cricworld Completely Secure

You've read our Privacy Policy — now open an account with confidence and enjoy a 100% bonus on your first deposit. Over 500,000 Bangladeshis already trust Cricworld.

SSL Secured bKash / Nagad / Rocket 24/7 Support ISO 27001
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